Frequently Asked Questions
Everything you need to know about your zFrontier order and our premium hardware.
How long does shipping take for international orders?
International shipping typically takes between 7 to 15 business days depending on your location and the selected shipping method. Tracking information is provided via email as soon as your package leaves our warehouse.
What is your return policy for mechanical keyboards and peripherals?
We offer a 14-day return window for most items in their original, unopened packaging. Please note that group buy items and custom-built products are generally non-refundable due to their unique production nature.
Do you provide a warranty on electronic components?
Yes, all electronic products sold on zFrontier come with a standard 1-year manufacturer warranty covering defects in materials and workmanship under normal use.
What are Group Buys and how do they work?
Group Buys are pre-order events where community members pool funds to manufacture a specific product. These items have a set lead time for production and shipping, which is detailed on the specific product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment solutions to ensure a secure checkout experience.
How can I track my order status?
You can track your order status by logging into your zFrontier account and visiting the 'My Orders' section, or by clicking the tracking link sent to your registered email address.