Returns & Exchanges

At zFrontier, we strive to ensure your mechanical keyboard and enthusiast gear meet the highest standards. If you are not completely satisfied with your purchase, you may return eligible items within 7 days of delivery in their original, unopened packaging.

Return Process

• 1.
  Initiate a Request

  Log into your zFrontier account and submit a 'Return Request' ticket through the user dashboard, specifying your order number and reason for return.

• 2.
  Await Authorization

  Our support team will review your request within 48 hours to confirm eligibility and provide a Return Merchandise Authorization (RMA) number.

• 3.
  Pack and Ship

  Securely pack the items in their original manufacturer packaging and ship them to our designated logistics hub using a tracked shipping service.

• 4.
  Inspection and Refund

  Once received, our technicians will inspect the hardware for completeness; approved returns will be processed for a refund to your original payment method within 5-7 business days.